About Sean
Sean Mitchell
Publisher
Having started his career at Renaissance. Sean joined Apple in Melbourne for a number of years before working in the media space. This started with Review Publishing and later the tech publisher IDG Communications. In 2006 he was involved in the launch of The Channel magazine. As they say – the rest is history.
Stories by Sean
Calabrio launches unified platform to boost contact centre teams
Today
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ai
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bi
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contact centre
Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.
Hitachi launches managed AI Data Hub to boost analytics success
Today
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private cloud
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hybrid cloud
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data analytics
Hitachi launches EverFlex AI Data Hub as a Service, a managed platform helping enterprises simplify AI data preparation and boost analytics success.
Konica Minolta Australia named a top workplace for 2025 by staff
Today
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iwd
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workplace culture
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ex
Konica Minolta Australia has been named a Great Place To Work CertifiedTM workplace for 2025, with 72% of staff citing it a great place to work.
Nimbus launches compliance solution on Genesys AppFoundry
Today
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genesys
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workforce management
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automation
Nimbus has launched its compliance solution on the Genesys AppFoundry, aiding Australian businesses in automating workforce compliance and payroll accuracy.
Databricks One launches to bring AI tools to all employees
Today
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data analytics
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digital transformation
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cx
Databricks One launches a code-free AI platform empowering all employees, from executives to frontline staff, to explore data using natural language queries.
Databricks launches Lakebase Postgres database for AI era
Today
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data analytics
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multi-cloud
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ai
Databricks has launched Lakebase, a fully managed Postgres database designed for AI workloads, now available in Public Preview for enterprises globally.
Adobe unveils Express for Ads to help small businesses create & track ads
Today
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digital advertising
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b2b marketing
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adobe firefly
Adobe launches Express for Ads, helping small businesses create, publish, and track ads across Google, Meta, LinkedIn, TikTok, and soon Amazon platforms.
Databricks unveils Agent Bricks to streamline enterprise AI agents
Today
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data analytics
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genai
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data privacy
Databricks launches Agent Bricks, an automated tool to help enterprises build custom AI agents swiftly with built-in governance and no manual tuning required.
Datadog unveils IDP to boost developer autonomy & speed
Today
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apm
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ai security
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software development
Datadog has launched its Internal Developer Portal, using live observability data to help developers deliver software faster while ensuring security and compliance.
Datadog unveils new Bits AI agents to streamline cloud workflows
Today
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siem
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cloud security
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apm
Datadog launches three AI agents to aid cloud teams with incident response, code fixes and security analysis, boosting productivity and cutting resolution times.
Salesforce unveils Marketing Cloud Next for AI-driven campaigns
Today
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cx
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personalisation
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ai
Salesforce launches Marketing Cloud Next with autonomous AI agents to revolutionise marketing through personalised, two-way customer conversations across channels.
Optus opens 5G standalone fixed wireless access to MVNOs
Today
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network infrastructure
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iot
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fwa
Optus enables MVNOs to offer dedicated 5G Standalone Fixed Wireless Access, enhancing speed and latency with a new core network, boosting service innovation.
True Alliance taps Celonis & TEC150 for procurement overhaul
Today
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procurement
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true alliance
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celonis
Sydney-based True Alliance partners with Celonis and TEC150 to revamp procurement, boosting compliance and controls using Celonis' Process Intelligence platform.
AI boosts customer service happiness as global wellbeing falls
Today
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digital transformation
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cx
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ai
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
Diligent adds AI tools to Entities for faster, smarter governance
Today
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ai
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diligent
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legal tech
Diligent has enhanced its Entities software with AI tools for smarter governance, integrating features like AI report generation and Microsoft Teams access.
Bitcoin reaches all-time high of USD $112,000 on ETF inflows
Today
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defi
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bitcoin
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cryptocurrency
Bitcoin soared to a record USD $112,000 in May, driven by USD $5.25 billion ETF inflows and rising corporate cryptocurrency holdings worldwide.
New Zealand mandates DMARC enforcement to secure government email
Today
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dlp
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cybersecurity
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dmarc
New Zealand mandates strict DMARC enforcement for all government emails by October 2025 to curb phishing and secure public sector communications.
UK Spending Review pledges GBP £86 billion for digital growth & NHS
Today
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digital transformation
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ai
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healthtech
The UK Spending Review pledges GBP £86 billion to boost digital growth, transform the NHS, and increase police funding to modernise public services nationwide.
AI lifts customer service satisfaction as global happiness falls
Yesterday
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uc
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digital transformation
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cx
Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE’s report.
Retail cyber attacks surge as United Natural Foods hit by breach
Yesterday
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ransomware
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supply chain
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breach prevention
United Natural Foods suffered a cyber attack that disrupted operations and hit its share price by 9.3%, amid rising ransomware threats targeting major retailers.